TRAIN THE TRAINER:
MEDDIC FOR CUSTOMER SUCCESS
Train the Trainer pack to increase NPS, upsell and renewal rates by training your customer success teams on MEDDIC.
TYPICAL CHALLENGES FACED:
- Sales to customer success not using common language to maximise client experience
- MEDDIC not implemented outside of sales, resulting in lost relationship opportunities with Champions and Economic Buyers
- Renewal rates ineffective or low due to poor sales to service handover
WHAT YOU GET:
- Full lesson pack for ~6 hour workshop for MEDDIC with Customer Success specific commentary
- Summary / guide on how to run the workshop training
- Presentations, transcripts, online learning for the trainer, resources and guide.
OUTCOMES:
- Confidence to deliver MEDDIC to a Customer Success teams
- Build stronger relationships with Champions and Economic Buyers over the long term
- Increase upsell and renewal rates by implementing MEDDIC into Customer Success
WHAT IS INCLUDED?
Train The Trainer Resources
Online learning example of course delivery, plus training guides to drive the best training outcomes.
Presentations & Course Materials
Presentations, course materials and ongoing embedding suggestions to maximise future learning.
Team Exercises & Activities
Exercises & activities to engage teams in the learning to ensure maximum retention.
SUPPORTING GUIDES
Starter for 10:
INTERVIEW
TECHNIQUES
A simple 4-step guide to ensure consistency and quality in sales hires.
Starter for 10:
PIPELINE
MANAGEMENT
Ensure consistent quality and quantity of pipeline across your sales teams.
Starter For 10:
HOW TO RUN
A SALES 1-2-1
Use this simple guide to running a one-to-one, specifically for sales managers.
Starter For 10:
QUALIFICATION FOR MANAGERS
Use MEDDIC for everyday coaching of sales leaders to qualify pipeline and forecasts.
"The inspir'em team very capably guided us through operationalising MEDDICC. It’s made us all think more strategically about the science of sales, inspiring curiosity that’s made our learning journey fun too."
Caroline Meredith
Sales Director, AccessPay
